We provide a 48-hour exchange option for Domestic orders.
To request an exchange, email us at sales@sasajaipur.com with your Order ID within 48 hours of delivery. Late requests cannot be processed.
After confirmation, return the unused, unworn, unwashed, undamaged product in its original packaging. Ensure to include the original shipping label in the parcel.
Customers are responsible for return shipping costs, which are non-refundable. We recommend using traceable mail, as we aren't liable for lost shipments.
Upon receiving and inspecting the product, a credit note will be issued.
The credit note is valid for 6 months from the date of issuance.
If you receive a damaged or defective product, email us at sales@sasajaipur.com within 2 days of delivery with your Order ID and a photo of the defect.
A clear video of unpacking the parcel is required to claim any damage or defect. Without this, we cannot process the exchange.
We do not offer refunds; however, we value our customers and provide a credit note for the same amount, valid for 6 months.
Shipping charges, gift packaging, and fall picko charges are non-refundable.
SHIPPING POLICY
Free shipping is available on all orders within India.
Delivery occurs within 6-8 working days after shipment.
Delays may happen due to natural calamities or uncontrollable factors such as heavy rains or floods.
An SMS will be sent with logistics partner details and the AWB# after dispatch. Track your order using the AWB# on their website 24 hours post-shipment.
If you miss the delivery, contact us at sales@sasajaipur.com or call/WhatsApp +91 9829900344 with your order number.
PRIVACY POLICY
This privacy policy outlines how www.sasajaipur.com collects and safeguards any information you provide when using our website.
At www.sasajaipur.com, we prioritize the protection of your privacy. If we request specific information that can identify you while using the site, rest assured it will be handled in accordance with this privacy policy.
We may gather the following types of information:
Name and date of birth
Contact details, including your email address
Demographic information, such as postal code, preferences, and interests
This information is necessary to understand your needs and offer you improved services.
We collect this information to better understand your needs and improve our services for several reasons:
For our internal records
To enhance our products and services
To send you occasional promotional emails about new products and special offers we think you might like, using the email address you provided
To reach out to you for market research purposes through email or phone.
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